Customer Support Representative (Bilingual EN/ES)

Skills Required

Description

Providing timely and professional support is essential to maintaining customer satisfaction. The Customer Support Representative will serve as the first point of contact for clients, handling inquiries and resolving issues efficiently.

This role involves managing live chat and email communication through a structured ticketing system to ensure no customer request goes unanswered.

The representative will respond to questions about products, services, and orders, maintaining a helpful and empathetic tone throughout every interaction.

Using a CRM platform, the rep will log all interactions, update customer profiles, and track open tickets for follow-up.

Basic troubleshooting will be required to assist users in resolving technical or account-related problems before escalation.

Strong bilingual communication skills in English and Spanish will be essential for assisting a diverse customer base.

The representative will work closely with other departments to relay customer feedback and identify recurring issues.

Consistency, accuracy, and patience will define success in this position, ensuring every customer feels heard and supported.

Ultimately, the goal is to deliver prompt, friendly service that builds trust and strengthens long-term customer relationships.