Customer Support Rep with Spanish Fluency for SaaS Platform

Skills Required

Description

Supporting customers on a SaaS platform requires clear communication, patience, and a genuine interest in solving problems. We’re looking for a bilingual support representative who can assist users in both English and Spanish across multiple channels.

The role will focus on live chat and ticketing systems, ensuring customers receive timely, accurate responses. It’s not just about answering questions—it’s about making users feel supported and confident in the product.

Core responsibilities include:

Managing live chat inquiries in English and Spanish.

Responding to and resolving support tickets.

Documenting common issues and solutions.

Escalating technical problems to the appropriate teams.

This is an ongoing role, so consistency and reliability will be highly valued. The representative will need to stay familiar with product updates and ensure that answers reflect the current state of the platform.

Skills we’re looking for:

Strong written and spoken fluency in Spanish and English.

Experience using ticketing or CRM systems.

Ability to handle multiple conversations simultaneously.

Calm and empathetic communication style.

We want someone who can represent the brand well, provide solutions quickly, and leave customers feeling positive after every interaction.