Customer Support Rep with Bilingual Skills (FR/EN)

Skills Required

Description

Customer support is often the first real interaction users have with a brand, so it needs to be handled with care. This role focuses on providing professional, timely responses to both English and French-speaking customers.

The rep will manage live chat and CRM tickets, ensuring that all inquiries are answered accurately and with a friendly tone. Common issues may include account setup, product questions, and troubleshooting.

Fluency in both French and English is required. Messages should not feel translated but natural in each language, preserving tone and clarity.

Attention to detail is critical. Logging cases correctly, tagging them in the CRM, and escalating where necessary will keep workflows organized.

Patience and empathy are highly valued. Customers may reach out when frustrated, and clear, calm communication will turn those moments into positive experiences.

The role is ongoing, and the ideal rep will become a reliable extension of the support team, helping to strengthen customer loyalty over time.