Customer Support Agent with Spanish Fluency
Skills Required
Description
Providing support in both English and Spanish is a key part of this role. Customers need quick, clear, and empathetic responses no matter which language they prefer.
The agent will manage inquiries through email and live chat, ensuring that issues are resolved promptly and professionally. Each interaction should feel personal, not scripted.
CRM tools will be used daily to track tickets, document conversations, and maintain accurate records. Accuracy here matters because it allows the whole team to see history and provide consistent service.
Some requests will be simple, like order updates or account changes. Others may require troubleshooting or escalation, which means knowing when to pass an issue to the right department.
The ability to multitask will be important. Live chat conversations often happen at the same time as emails, so the agent must stay organized and calm under pressure.
Short response times are expected. Customers waiting in chat want answers within minutes, while emails should be answered within agreed service levels.
Professional tone matters as much as speed. The agent should balance friendliness with clarity, especially when explaining steps to non-technical users.
Being bilingual in Spanish and English will allow the company to serve a larger audience without creating communication barriers. This is essential for building trust in international markets.
At the end of the day, the rol...