Customer Support Specialist with German Language
Skills Required
Description
Providing bilingual customer support is essential for reaching and retaining international clients. This role requires a specialist fluent in both English and German to handle live customer interactions effectively.
The main responsibility will be live chat support, responding to customer inquiries quickly and professionally. Timely communication helps improve satisfaction and reduce churn.
Ticket handling will also be part of the workflow. Each case must be logged, categorized, and tracked until resolution, ensuring no issue is overlooked.
Troubleshooting is another critical element. Customers may face technical or account-related problems, and the specialist must be able to guide them step by step to a solution.
Clear written communication in both English and German is vital. Messages should feel natural, not machine-translated, and should maintain a consistent brand tone.
Patience and empathy are important qualities for this role. Many customers may be frustrated or confused, so professionalism is required at all times.
The ability to prioritize tickets is key, especially when multiple requests come in simultaneously.
Core expectations for the role:
Provide fast and accurate responses via live chat
Manage and resolve tickets through support software
Escalate complex technical issues to higher-level teams
Document resolutions for future reference
The specialist will a...