Customer Support Specialist for E-learning Platform

Skills Required

Description

An e-learning platform is looking for a customer support specialist to handle incoming inquiries from students, instructors, and new users. Most communication will happen through email and live chat, using platforms like Intercom and Zendesk. You'll be expected to provide friendly, prompt, and helpful responses, resolve common issues, and escalate technical problems to the development team when needed.

The ideal candidate is a great communicator, patient, and proactive when it comes to spotting patterns in support tickets. You should be comfortable handling login issues, course access questions, and refund requests, as well as helping users navigate the platform with ease. Basic troubleshooting knowledge and a customer-first mindset are key to success in this role.

This is a short-term position with a clear opportunity to extend based on performance. French-speaking applicants are preferred, though fluent English communication is a must. Training resources and chat templates will be provided during onboarding.